We are currently experiencing issues with our latest update on both Android and iOS platforms. For those who seem stuck at the first game loading, please follow the steps below to fix the problem:

• Make sure you are connected to either Game Center on iOS and Google Play Services for Android.
• Uninstall the ""City of Love: Paris"" game application.
• Then reinstall the application.
• Open the application and the problem will disappear. No worries – you won’t lose your progress in the process. We are currently working on a fix and we will implement it in the next update.

Some users could experience issues with the latest update of the game. To fix the problem and retrieve your save, please follow the steps below:

• Go to “Settings” in your Android device
• Go to “Application Manager”
• Tap on the “CityofLove” application
• In the “Storage” section, tap on the “Clear Data” button and confirm your action on the “Delete app data?” window.
• Relaunch the game, your progression will be restored.

Some users could experience issues with the In-App purchases. We are aware of the issue and we are currently working on a fix. If you did not receive the energy you bought, please do contact our customer support by tapping on the CONTACT CUSTOMER SUPPORT button at the bottom of the FAQ.

Some players could experience issues with the souvenirs section in the game, forcing them to quit the game application. We are awere of the issue and we are working on a fix. If you have encountered this issue, please do contact our customer support by tapping on the CONTACT CUSTOMER SUPPORT button at the bottom of the FAQ.

If you are seeing the Error Message "Failed to Extract Resources Needed by Il2CPP", please complete the following steps to fix the issue:

• Re-install the game to your device's internal storage space
• Clear the app cache (device settings > application manager > CityOfLove > storage > clear cache)
• Make sure that there's at least 2 GB of free storage space on your device

Some players could encounter problems with invisible characters. To fix the problem, simply close completely the game and restart it.

You can contact us via CONTACT US button in the SETTINGS Menu, or contact our Customer Service operators at support.ubi.com.

To play City of Love: Paris you will need Android version 4.1 (and higher) or iOS 8 (and higher).

You may play the game on any device that is equivalent to the Galaxy S2 for Android (or higher) and iPhone 5c for iOS (or higher). Unfortunately, we cannot guarantee a satisfying gaming experience on older devices.

City of Love: Paris supports TOUCH MODE only. The game is only available in portrait view.

No, pad controls are currently incompatible with City of Love: Paris.

The dowload package is around 50 Mo.

The game is currently available in English, French, Spanish & Chinese.

It is necessary to be connected to the internet to play City of Love: Paris. However, you are not required to connect via a Wi-Fi network.

No, you don't need a Facebook account to play the game or access its various features. However, you will be required to connect to a social network in order to share the game or pictures from the game with your friends.

No! City of Love: Paris is backed up by an automatic cloud save that ensures you never lose your progression in the game.

Of course! You are given 3 saved session slots in-game, which means you can replay the game and make different choices in three different saved sessions. We strongly encourage you to replay the game to unlock all the different Souvenirs and discover all the alternate story paths.

You can deactivate the MUSIC and/or the SOUNDS of the game in the SETTINGS menu.

City of Love: Paris allows you to share specific moments in the story with your friends. When you press Share, the app takes a screenshot of your game screen featuring the current character, his/her expression and their dialogue line. You can add a message and then share this screenshot with your friends via email, SMS, WhatsApp, Facebook, Twitter and other apps! You can also share the amazing cityscapes of Paris!

Tap anywhere on the screen to proceed to the next dialogue box and progress in the story. Whenever you make a decision, you will consume energy points.

To make a decision, simply tap and hold on the option you have selected. There is no time limit on decisions, so take as much time as you need to choose!

When you are not in active dialogue with another character, you may tap and drag left or right to explore the background on the screen. Take advantage of such moments to admire the beauty of Paris!

Tap the icon on the upper right of your screen. When you tap this icon, the game will be paused and you may access the different menu options.

In City of Love: Paris, you can complete a collection of Souvenirs for each episode. And you'll not only have a great set of artworks when you complete a Collection, you'll receive an energy bonus too!

Souvenirs are exclusive artworks that show memorable moments with a specific character. You unlock Souvenirs via decisions that require you to have a good relationship with said character. Complete your Souvenir Collection to get a free energy bonus.

You unlock Souvenirs by building a good relationship with the characters (this depends on your previous decisions). If you don't have the requisite affinity level to unlock a Souvenir with a specific character, you can attempt to unlock it in an alternate saved session by making different decisions.

You can complete a collection of Souvenirs for each Episode. When you complete a collection, you win a diamond bonus!

You unlock Souvenirs by making decisions that affect your relationships with characters. If you don't succeed in unlocking a Souvenir with a specific character, try altering your decisions in a different saved session to improve your relationship with that character. Once you reach the requisite affinity level with a character, you will be able to unlock their associated Souvenirs.

You can replay the story from the beginning for each save slot you have. However, it is not possible to replay one single episode. Replaying the entire game from scratch enables you to make different decisions, discover new stories and unlock new Souvenirs.

There are many different side stories in City of Love: Paris. The side stories you access will depend on the decisions you make and the relationships you favor. The main plot is the same for all players, but your decisions will impact your relationships and the way in which the story unfolds!

You can't cancel your last decision, but you can replay the game on an alternate saved session to create a different story experience.

There are no bad decisions in City of Love: Paris! Each decision simply leads to a different story experience. Once you have made a decision, it is not possible to change your mind. However, you can replay the game in alternate saved sessions to explore different story experiences.

Some decisions have greater consequences than others. For example, some decisions will change the relationship you have with certain characters. You'll be able to recognize these decisions very quickly!

Has your screen zoomed in on the character with whom you are speaking? Do you hear a heartbeat sound effect? If so, you are at a turning point in the story and you must choose the way in which it will progress.

Achievements are unlocked when you perform specific actions. They appear on your Game Center (iOS) or Game Services (Android).

Yes! City of Love: Paris is a free-to-play game that includes in-app purchases. In-app purchases can be used to enhance your story experience and accelerate your progress if you wish. However, it is not a compulsory to make in-app purchases to finish the story.

In-app purchases are specific packs of energy that help you progress faster. They are bought with real money and you can access them in the BOUTIQUE section. Make any purchase to deactivate Ads.

Contact one of our Customer Support operators via https://support.ubi.com to have your energy pack restored in-game. If you would like to request a refund, you must contact Google Play (Android) or Apple (iOS) directly.

Please contact Google Play or Apple directly to request a refund. In some specific cases, you can also contact our Customer Support at support.ubi.com.

Ads are videos that appear once per session to promote third parties. Making a purchase deactivates these Ads.

Rewarded videos are ads you can watch when you lack energy to regain small amount of energy. This feature can only be used a certain amount of times.

Diamonds are an in-game currency that enables you to purchase Special Episodes.

Diamonds can be bought in the Special Episodes BOUTIQUE on the main screen. You will also receive diamonds as a reward for completing an episode on the main story line or when unlocking 2 souvenirs of one episode.

No, you can't play with friends directly in-game, but you can share the game and your actions with your friends. You can also sponsor your friends in-game to earn extra energy!

Send your Referral code directly to your friends to sponsor them and win extra energy. If you prefer, you can also send a Share on your Apps (SMS, mail, Facebook, Twitter, Whatsapp, etc.) to invite your friends to play the game!

You can invite your friends to play the game and become a Sponsor! Give them your personal Referral code and, when they play the game, you'll win an energy bonus! You can also share the game on your social network to invite your friends to play. The more, the merrier!

When you begin to play City of Love: Paris, you'll be asked to enter a Referral code if you have one. When you identify yourself as a Sponsored player, the friend who gave you the code will both earn extra energy! You can also go into the SETTINGS and select the FREE ENERGY option to enter your code!

Contrary to the daily refill, which counts as Classic Energy, all the Energy you buy or win via your Inbox goes directly into the Bonus Energy counter. When you play and use Energy, the game will always consume your Classic Energy before using the Bonus Energy. Even when you have a stock of Bonus Energy, your Classic Energy will still receive its daily refill.

There are many ways to obtain Energy in City of Love: Paris:

• Your energy bar refills automatically over a period of time.
• You can buy Energy in the SHOP section.
• You can participate in Community events (see our Facebook page!).
• You can give your friends a Referral code.
• You can complete your Souvenir collection for each Episode.

You can buy Energy:

• By going to the SHOP section directly and selecting a specific pack of energy to purchase.
• When you're out of energy, a pop-up will appear and remind you that you can purchase packs of energy.

You can win a promo code during Specific events in-game or from our social network feeds (daily posts, contests, games, etc.).

You can pick up free Energy points in many ways (lucky you!):

• Participate in Community activities and contests (Visit our Facebook page!).
• Share your Referral code with your friends.
• Complete your Souvenir Collection.
• Participate in Specific events in-game.

No, the Energy maximum will always be capped at the same level.

Yes! New Episodes are released on a regular basis.

On average, a new episode is released every two weeks.

You can't customize the appearance of your character. However, you can choose her/his name.

You can't change your character's name once you have started playing, but you can start another story session in an alternate slot to change his/her name!

Some decisions will alter your relationships with the characters. These decision types can also impact the course of the story. It is possible to see your relationship with a specific character evolve in real time: the character will seem happy or unhappy and a text will be shown to confirm their reaction. Souvenirs can be unlocked by establishing a good relationship with characters.

Your Inbox is the place where you receive messages about the game: new episodes, specific events, sales, etc. You can read message from the game, but you can't write to the dev team or other players with your Inbox. You may also receive gifts and free energy in your Inbox, so stay tuned!

Just open the message containing the energy gift and it will be automatically added to your Energy bonus! Lucky you!

Each day you connect to the game you receive your daily energy refill of 100 energy with the Loyalty Club.

With the Loyalty Club, each day you connect to the game, you receive your daily refill and a case is stamped. After 5 stamped cases, you receive your 100 daily energy and a bonus of 100 energy. When ten case are stamped, you receive 120 bonus energy and so on... The more you play the more bonus energy you get!

"Special Episodes are energy-free adventures that let you discover a new side of the City of Love! They are accessible on the main loading page. You can unlock them by spending diamonds and you can play them as much as you want!"